PAYMENT, SHIPPING AND RETURNS

Purchase process

1.1  Orders can be placed 7 days a week / 24 hours a day.

Before you place your order, you can modify the contents of your shopping cart. You can add additional items, modify the amount of items, or delete items. When you are convinced you want to purchase the items in the shopping cart, click on »order«.If this is the first time you are buying at our online store, you will have to click on »create account«. If you have already registered, just enter your email address and your password. As a registered user, you will be able to review your orders. Check if your delivery-address and telephone number is correct, as they will be needed for the purpose of communication at the delivery of goods. In the menu delivery you can check the cost of delivery. Confirm your purchase by clicking »confirm order«. The confirmation of your purchase will be immediately sent to your email address.

1.2  Order confirmed-contract made.

The seller looks through the order in 48 hours, checks delivery and confirms or refuses the order with a given reason.By order confirmation, the seller informs the purchaser of possible delivery time by email.

1.3  Product dispatched

The seller packs and dispatches product(s) in promised time together with the original receipt, users’ manual and warranty.

Method of payment

The provider offers the following payment methods .

• by transfer to the account of an online store manager (by bid / bill);
• by credit card via the Stripe online payment interface (Visa, Mastercard, Maestro and American Express)

The purchase contract (order) is stored electronically on the provider’s server.

In the case of payment on delivery, the ordered goods are paid to the supplier of the goods upon receipt.

1. VISA / MASTERCARD / AMEX ONLINE 

If you choose to pay by card online when placing an order, pay attention to data entry, and that you follow all the steps and complete the payment.

What information will you need to enter?

• Card number (16-digit number on the front of the card, numbers only)

• CVV code (last 3 digits on the back)

• Validity (month and year)

After successfully entering the data, you will be redirected to the bank page. The continuation of the payment process differs from the banking service provider or the card issuer.

After successful payment, the transaction is visible in your bank statement.

2. PROFORMA INVOICE (BY PRIOR TRANSFER)  

In case you want to pay for your order via the offer / proforma invoice, please indicate this on the order form. We will send an offer / proforma invoice * to your e-mail as soon as possible. Once the payment of the offer / proforma invoice is visible on our bank account, we process your order to the end and ensure the delivery / acceptance of the goods.

Delivery

1. DELIVERY METHOD

ETT Lighting d.o.o., Dobrna 7, SI-3204 Dobrna (Monday to Friday, between 7.00 and 15.00)

Personal collection is only possible for goods already paid for. When your goods are in our warehouse, we will notify you in a timely manner.

The seller delivers the goods or services within the promised time.

Contractual partners for the delivery of shipments are GLS, Pošta Slovenije and DHL.

The risk of loss of or damage to the dispatched goods passes from the seller to the buyer when the goods are physically received or when the goods are physically received by a third party other than the carrier and designated for this purpose by the buyer.

2. SHIPPING COST  

The cost of delivery is listed in the table with information in the online catalog / publication for each product and is always printed for information and added to the online shopping cart when placing the order.

3. DELIVERY TIME

Delivery is expected to take place during the week until 16.00 and on Saturday in the morning until 12.00 at the address you enter when placing the order.

If you are not at home at the time of delivery, the selected courier will inform you of alternative options for picking up your order.

Prices

All prices are given in EUR and include value added tax VAT. Prices are confirmed for the ordering day and can change daily without previous notice. Prices marked as »instead of« are old primary selling prices of articles in our shops.

Prices are valid at the time of the award and do not have a predetermined validity. Prices apply in the case of payment with the above mentioned payment methods, subject to the above conditions

Prices are guaranteed for the day of the order and are subject to change daily without prior notice.

The purchase contract between the bidder and the buyer is concluded at the moment when the bidder confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Despite the extraordinary effort to provide the most up-to-date and accurate data, it may happen that the price information is incorrect. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time the bidder will offer the buyer a solution that will go to mutual satisfaction.

Withdrawal from order

You have the right to cancel this contract within 14 days without giving any reason.

It is also sufficient for the customer to notify us in writing within 14 days that he is withdrawing from the order, without having to state the reason for his decision. In this case, the unused and undamaged goods must be returned to us in the original packaging within the next 14 days.

The only cost borne by the consumer in connection with the withdrawal from the order is the direct cost of shipping (receiving and returning the goods).

When returning the goods, the consumer also sends an invoice for the goods and personal data and a transaction account to which he wants the payment to be returned.

Return of Damaged Goods

In case the goods are damaged, its content is missing or is showing the signs of being open; the purchaser has to initiate the procedure of complaint at the contracting business partner for delivery. Together we will make sure that the complaint will be solved as quickly as possible.

1. ELIGIBILITY FOR RETURN

Damaged or defective items may be returned within 14 days of the purchase date. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. To qualify for a return, the item must be in its original condition, unused, and with all original packaging intact, including any accessories, manuals, and other components.

2. INSPECTION

Upon receipt, our team will inspect the returned item. If the item shows signs of use or the packaging is damaged, we may refuse the return or deduct a restocking fee of up to 20% of the purchase price, at our discretion. If the product is found to be defective or damaged upon inspection, we will process a replacement or issue a full refund, including original shipping costs.

3. REFUNDS

Refunds will be processed to the original method of payment within 14 business days after the returned item has been received and inspected. Please note that processing times may vary depending on your financial institution.