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This warranty certificate by LEDS C4, S.A. is for the consumer and user, to guarantee the product works properly, and it covers the model’s possible repair or supply of spare parts due to manufacturing defects for a period of 5 years from the delivery date, according to the general terms and conditions established below.

1. Exclusions and Limitations of Warranty:
A. Warranty rights may be claimed during the warranty period, established in each case and immediately upon detecting the malfunction. 

B. In any case, the consumer must inform the seller of the lack of conformity within two months of discovering it, and the consumer is responsible for any damages caused by a delay in communication, without compromising their right to a reparation or replacement, to which they are entitled. 

C. In general, damages and malfunctions of products originating from the following means are exempt from the warranty rights established in this warranty certificate:

1. accidents or negligent, improper and inappropriate use; 
2. failure to comply with the installation, use and maintenance instructions supplied or published and those established in the regulations and technical and safety standards in force, of national or local scope, which were applicable at all times (Low Voltage Electrotechnical Regulations, and Complementary technical instructions, Electromagnetic Compatibility, European Standard EN-60598, etcetera); 
3. exposure to corrosive environments or aggressive gasses of chemical origin; 
4. cross-section and length of wiring unsuitable for the characteristics and cross-section of the electrical equipment connection terminals; 
5. erroneous modifications, installations or uses, or which have not been conducted by authorized personnel of the LEDS C4, S. A. After-Sales Service; 
6. damage caused by electrical overloads, floods, infestations, earthquakes, actions of third parties or any other cause of force majeure beyond the normal operating conditions of the equipment and the control of LEDS C4, S. A.; 
7. use of the product at a room temperature below -15ºC or above 30ºC; 
8. in LED light sources, faults less than 0.6% per every 1000h; 
9. loss of luminous flux less than 30% in LED light sources; 
10. in LED light sources, operation above 1500h per year; 
11. relative humidity in the installation above 80%, or exceeding the IP rating of the product if specified; 
12. closed luminaires, with less than 10mm of air around the product structure; 
13. use of operating or regulation systems not approved by LEDS C4, S.A. or that are incompatible with the product supplied. 
14. deterioration of the finishes that does not prevent the luminaire from functioning correctly is exempt from the warranty established herein. The warranty period for finishes is set according to the regulations of the country where the product is installed. 
15. Battery deterioration is exempt from the warranty rights established herein. 
16. For fans, in addition to our product warranty, we offer a 10-year warranty for the motor.

D. The warranty rights established herein do not cover the transport costs of defective equipment or lighting components, resulting from the return of products to LEDS C4, S.A. and their subsequent replacement to the client. In the same way, the warranty rights do not cover the costs of disassembling the defective equipment, nor those of the subsequent reinstallation of the replaced equipment.

E. If the repair is unsatisfactory and the object does not meet the optimum conditions to fulfil the use for which it is intended, the warranty holder is entitled to a replacement of the acquired object for another of identical features, a price reduction or the termination of the contract.

F.  LEDS C4, S.A. reserves the right to supply a different model of equipment or component in response to the accepted warranty claims and as a replacement, in the event that the original model is no longer manufactured. All replaced equipment or components will benefit from a one-year warranty from their delivery date or installation.

2. Claiming warranty rights:

​The client or user of lighting components supplied by LEDS C4, S.A., who is considered to have justified reasons for claiming warranty rights as established in this document, must proceed as follows:

Provide immediate written notification to LEDS C4, S.A. including the receipt or invoice. Once this claim has been received by LEDS C4, S.A., the After-Sales Service Department will proceed to its analysis, and resolution or not, under this limited warranty certificate, and will inform the client accordingly and provide instructions to be followed, as soon as possible. 

The return of the equipment, which is the object of the claim, cannot be made without prior written authorization by the LEDS C4, S.A. After-Sales Service Department. The product must be returned correctly in its original packaging and with all its accessories. Under no circumstances will LEDS C4, S.A. be responsible for any damages that may occur during delivery. 

If, at the request of the client and on grounds of urgency, the client requires LEDS C4, S.A. to replace immediately the equipment or component, object of the claim, prior to the resolution of the claim by the After-Sales Service Department, this request must be accompanied by a Purchase Order from the Sales Department. 

Once the claim has been resolved by the After-Sales Service Department, this Purchase Order will be cancelled by issuing a Credit Note, in the event that the resolution of the claim is applicable.

 3. Limitations of liability:

LEDS C4, S.A. shall not be liable to the client, directly or indirectly, for any breach or delay in the implementation of its warranty obligations, which may be caused by force majeure or any other unforeseen incident beyond the control of LEDS C4, S.A. 

The liability of LEDS C4, S.A. deriving from this Warranty Certificate will be limited to the obligations expressed above and, quantitatively, to the amount of the invoice paid by the client for the purchase of the equipment that is the object of the claim, expressly excluding any liability for indirect damages such as loss of revenue or operating profits, etcetera. 

Any other warranty claim that is not expressly mentioned in this certificate is excluded.

The warranty shall be given for the period of:

a) LED luminaires made by PXF LIGHTING

​– standard warranty – 24 months;

​– extended warranty – 60 months.

In order to obtain the extended warranty, the warranty form shall be be filled in and sent at the following e-mail address: gwarancja@pxf.pl, within 30 days from the date of issuing the invoice by PXF LIGHITNG. 

The warranty form can be downloaded at: http://pxf.pl/en/company/extended-warranty.html

b) Other luminaires made by PXF LIGHTING:

​– standard warranty – 24 months,

​– extended warranty – either 36 months or 60 months.

c) Luminaires distributed by PXF LIGHTING:

​– the warranty period is compliant with the manufacturer’s declaration.

d) Emergency power modules:

​– standard warranty – 24 months;

​– extended warranty – not applicable.

e) Control systems of emergency and evacuation lighting:

​– standard warranty – 12 months,

​– extended warranty – either 24 months or 36 months.

f) Movement detectors

​– standard warranty – 12 months,

​– extended warranty – not applicable.

The warranty period is effective with a luminaire’s standard operating time of up to four thousand hours per year. In cases where the luminaires’ operating time surpasses four thousand hours per year, the warranty period shall be proportionally shortened by 30 calendar days for each thousand hours of operating above the standard operating time of four thousand hours.

The warranty covers only physical defects of goods which appeared due to causes found in the goods sold, i.e. being a result of production faults, construction or design errors, or material defects.

Appropriate storage and appropriate installation of the products by accordingly qualified personnel as well as appropriate/compliant with the operating manual usage and running relevant records of usage are a condition to be met In order to be able to enjoy the warranty rights.

The warranty does not cover:

1)  damage which is mechanical, thermic, (for instance, exceeding the limit values of ambient temperature), chemical (for example, hostile environment) and any other damage resulting from the user’s action or negligence, or from external factors, i.e. wrong parameters of the power mains, for instance, mains overvoltage, lightning or other atmospheric interferences;

2)  usage incompliant with the operating manual;

3)  damage caused by foreign factors which entered the goods, for example, humidity, corrosion, dust, etc.

4) damage resulting from natural, partial or total wear and tear;

5) incorrect power connection;

6) damage resulting from:

​- wrong installation by unqualified personnel without a relevant official electric licence,

​- wrong use of the goods, use contrary to their purpose or incompliant with the operating manual,

​- incorrect maintenance,

​- construction changes of the goods made by the user or third parties,

          ​- circumstances which neither the manufacturer nor the seller is responsible for, particularly those occurred due to use which ​was improper or incompliant with the instructions, or circumstances resulting from other causes on the part of the user or third parties (such as using non-original materials or accessories);

​7)  product repairs or modifications carried out by the customer without a due authorisation from ETT Lighting d.o.o. made in written form.

Raytech Manufacturer Guarantee

The guarantee of Raytech Manufacturers is applicable for 24 months from the shipping date for Products manufactured directly by Raytech. If the BUYER notices manufacturing defects on one or more Products, they must inform us within 10 days of discovering any faults or defects.The request must be made in writing and must indicate the product which caused damage, the place and, with reasonable approximation, the date of purchase; it must also contain images of the product, if still available.

The guarantee excludes defects due to, or connected to, an improper use of the Products by the BUYER.

The guarantee is expressly limited to the repair or replacement of the defective product or, when this is not possible, to the refund of the purchase price. In no case can damages or other compensation claims be brought against RAYTECH for what is described above, including but not limited to, damage to image, delayed production, damages to persons or things, damages to machinery, etc.

Within the confines of the law, for products that are not part of the RAYTECH brand, all requests regarding a guarantee, where relevant, must be made in compliance with the terms and conditions of the manufacturer’s standard guarantee, which may be provided along with the Products purchased. 

In accordance with the detailed conditions here in, Tridonic guarantees that, during the guarantee period stated in the data sheet from the date of manufacturing, those products that are sold by authorised merchants and labelled with the trademark “Tridonic” shall be free of manufacturing and material defects when used as intended.

The guarantee applies exclusively upon condition that: 

1. The products are used in conformity with the stated product and usage specifications (particularly according to the data sheet, specification sheet, product brochure, product label and the like). If the operating hours mentioned in the table “Expected life-time” (see data sheet) will actually be exceeded, the guarantee period will be reduced according to the stated expected life-time values.
2. The products were professionally installed and placed in service according to the installation instructions.
3. The maintenance and repair services on the products have been performed exclusively in accordance with the manufacturer’s specifications.
4. The acceptable limits for temperatures and voltages according to the relevant technical or product-specific standards indicated are not exceeded.
5. The product is not exposed to any unintended mechanical and/or chemical stresses and/or other harmful environmental influences.

The guarantee exclusively covers product failures that are caused by proven material, design or manufacturing flaws and that exceed the mean nominal failure rate. In the case of electronic control gears or components such as LED modules and emergency lighting batteries, the mean nominal failure rate is 0.2%/1,000 hours of operation, unless the median nominal service life and nominal failure rate of the controllers or components are otherwise defined in the product and usage specifications (particularly according to the data sheet, specification sheet, product brochure and the like). If the operating hours mentioned in the table “Expected life-time” (see data sheet) will actually be exceeded, the guarantee period will be reduced according to the stated expected life-time values. The customer is not entitled to make any claims under this manufacturer’s guarantee unless the customer notifies the guarantor – or the sales subsidiary of the Tridonic Group in the respective country in which the product was first purchased and placed in service – of the case that is covered by the guarantee within 30 days (arrival) of noticing the defect; the notification shall be in writing with a copy of the applicable purchase agreement or invoice and corresponding proof of the defect that has appeared. If, on inspection of the product, it should appear that the case is covered by the guarantee, it is within the discretion of the guarantor to repair the defective product, to deliver an equivalent product free of charge or to offer a price reduction. This guarantee shall not apply to product failures that have already been corrected through exchange, repair or price reduction within the scope of the guarantee. When the guarantee has been fulfilled, the guarantee period does not start to run again.

Guarantee cases are processed through the respective sales subsidiary of the Tridonic Group in the respective country in which the product was acquired new and placed in service.

1. All replacement products or parts may contain new or recycled materials whose performance and reliability are equivalent to new products or parts. The dimensions and design of the replacement product may deviate from the original product. ‘Recycled materials’ are parts or products that are used or reconditioned and are not new. Although such parts or products are not new, after reconditioning or overhaul the condition is ‘like new’ with respect to performance and reliability. The functionality of all replacement products or parts is equivalent to that of the product or part being replaced. Replacement products or parts shall not exhibit any material or manufacturing defects for the remainder of the applicable guarantee period for the product that is replaced or in which they are installed.
2. The guarantee shall not apply to: 
1. Any incidental costs arising in connection with the correction of defects (guarantee fulfilment), such as for installation and removal, transport of the defective and repaired or new product, disposal, travel and transit time, hoists, scaffolding); these costs are borne by the buyer.
2. Wear parts, such as all standard lamps (excluding LED modules), batteries (excluding emergency batteries); computers and servers that contain hard disks or mechanical wear parts.
3. Accessories, such as cables, covers and resistors for current adjustment.
4. Plastic parts (e.g. made of polycarbonate) to the extent they discolour or become brittle due to the natural ageing process.
5. Electronic components, products that Tridonic sells as merchandise, such as touch panels, IT-network devices and computers under third-party labels.
6. Settings or parameter settings on equipment that change based on wear and tear, fatigue or soiling.
7. Product defects that are attributable to software errors, bugs, viruses or the like.
8. Services that are needed from time to time, such as recommissioning, software updates, etc.
3. The guarantee expires immediately if the customer or third parties make or perform changes, repairs, service work or troubleshooting without the prior written consent of the guarantor. The guarantee expires immediately if the customer or third parties make or perform changes, repairs, service work or troubleshooting without the prior written consent of the guarantor.
4. Additional information on LED products: In the case of LED modules, a drop in the value of the luminous flux of up to 0.6%/1,000 hours of operation is the state of the technology and thus not covered by the guarantee, unless otherwise defined in the product and usage specifications (particularly according to the data sheet, specification sheet, product brochure and the like). The colour tolerance of LED modules is not covered by the manufacturer’s guarantee. The luminous flux and performance are subject to tolerances in the case of a new LED module. All relevant technical data is mentioned in the product and application specifications (particularly according to the data sheet, specification sheet, product brochure and the like). In the case of subsequent deliveries of LED modules, there may be deviations in light properties with regard to the original products due to technical progress and usage-induced change in the luminous flux and light colour of products.