1.1  Company information

ETT LIGHTING, d.o.o.

Dobrna 7

3204 Dobrna

The company is entered in the court register of the District Court in Celje on 3.2. 2004.

ID for VAT: SI55102239 (liable to pay VAT)

Registration number: 1910230

TRR: SI56 0311 8100 0849 389 at the bank SKB d.d.

ETT LIGHTING, d.o.o. manages the following websites:  https://www.ledsvetila.si, https://www.ett-lighting.com, https://www.luxar-lighting.com

The ETT Lighting online store is operated by ETT Lighting d.o.o.

1.2  Company copyright

The content published in the online store is the property of ETT Lighting, d.o.o., and may be used for non-commercial purposes, where they must retain all of the above copyright notices and therefore may not be copied, reproduced or otherwise distributed without the permission of ETT Lighting, d.o.o.

It may be the case that we cannot guarantee the complete accuracy and reliability of all published data. We will take all warnings seriously and correct the published information immediately.

1.3  Agreeing to the Terms of Business

These general terms and conditions apply to the sale of goods and services published on the website www.ledsvetila.si, the online store of ETT Lighting, d.o.o., Dobrna 7, 3204 Dobrna.

By confirming the order, the user is acquainted with the general terms and conditions, personal data protection and legal notice.

Accessibility of information (summary of legislation)

The Tenderer undertakes to always provide the buyer with the following information:

• company identity (name and registered office, registry number)
• contact information that enables users to quickly and effectively communicate (e-mail, phone)
• essential characteristics of products and services (including after-sales services and warranties)
• accessibility of products (any product or service offered on the site should be accessible within a reasonable time),
• terms of delivery of product or service execution (method, place and deadline of delivery)
• clearly and unambiguously set prices showing whether they already include taxes and transport costs
• method of payment and delivery
• time validity of the offer
• a time limit within which it is still possible to withdraw from the contract and the conditions for withdrawal; moreover, if and to what extent a customer’s repayment of the product costs
• clarification of the complaint process, including all contact details of the contact person or customer contact

1.4  Responsibility

ETT Lighting, d.o.o. is not responsible for disruptions in the course of the service resulting from user behaviour (virus-infected computer) or path providers infrastructure used by the online store service (for example, Internet service failure).

As a provider, we strive to ensure timely and correct publication of data. It may happen that due to the change in prices, it may happen that the information on the website is still uncorrected. In this case, we notify the customer of the changes and allow him to withdraw from the order or replace the order.

1.5  Complaints and disputes

The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in the event of problems, the customer can contact by telephone or e-mail.

The bidder will acknowledge receipt of the complaint within five working days and inform the buyer how long it will take to process it and keep him informed of the progress of the procedure.

The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.